Frequently asked questions
Is the delivery discreet?
Yes. All orders are shipped in plain, discreet packagingwith no indication of the contents or brand.
How long does delivery take?
As products are shipped from European warehouses, delivery takes approximately 4–8 business days to Bulgaria.
Can I return a product?
Yes, you have the right to return a product within 14 days, in accordance with applicable regulations.
For hygiene reasons, intimate products that have been opened or used cannot be returned.
Are the products safe?
Yes. All products are made from body-safe materials and sourced from trusted European manufacturers.
How can I contact you?
You can reach us via email, phone, WhatsApp, or the contact form on the website. We respond quickly and discreetly.
Is there an age restriction?
Yes. Our website and products are intended for customers aged 18+ only.
Will I have to pay customs fees or extra taxes?
No. All products are shipped from within the European Union, so no customs duties or additional VAT apply.
How do I choose the right product?
If you’re unsure, feel free to contact us for a discreet consultation. We’ll help you choose a product based on your preferences and experience level.
How should I clean and care for the products?
We recommend cleaning products before and after each usewith warm water and a mild cleanser or a dedicated toy cleaner. Store them in a clean, dry place.