Frequently asked questions
Who is Juicy.bg for?
Juicy.bg is an online store for intimate products and adult toys for people aged18+. We carefully select products for those looking for more comfort, pleasure, confidence, and discretion in their personal moments.
Is the delivery discreet?
Yes. All orders are shipped in neutral, discreet packaging with no indication of the contents. Our goal is for your order to arrive calmly, privately, and confidentially.
What does the packaging look like?
The packaging is plain and unobtrusive. It does not show that it contains an intimate product or adult toy.
Do you offer free delivery?
Free delivery over €49 is shown on the product page. The exact delivery methods and timeframes are displayed most accurately at checkout.
What payment methods do you support?
Available payment methods are shown at checkout. The website supports card and electronic payments, including methods such as Visa, Mastercard, Apple Pay, Google Pay, and others when available at checkout.
Can I return a product?
There is a stated 30-day right of withdrawal, but for intimate and hygiene-related products, there is an important condition: the product cannot be returned if the packaging has been opened or tampered with. This is for hygiene and safety reasons.
What happens if I receive a defective or incorrect product?
Contact us at support@juicy.bg or+359 896 504 711. If the product is defective or incorrectly delivered, we will help find a suitable solution based on the specific case.
Are the products suitable for beginners?
Yes, we offer many beginner-friendly products. If you are choosing your first adult toy, we recommend starting with a smaller size, lower intensity, and a material that is easy to clean.
How do I choose my first vibrator?
For a first vibrator, pay attention to:
- material — for example, body-safe silicone;
- size and shape;
- vibration modes;
- waterproof rating;
- charging method;
- whether it is designed for external, internal, or combined stimulation.
When in doubt, choose a more versatile model with several modes and a soft material.
What lubricant should I use with an adult toy?
For silicone toys, the safest choice is a water-based lubricant. We do not recommend using silicone-based lubricant with silicone products unless the manufacturer specifically states that they are compatible.
How do I clean an adult toy?
Clean the product before and after each use with warm water and mild soap or a dedicated toy cleaner. Dry it thoroughly and store it in a dry place, away from direct sunlight.
Can I use a waterproof product in the shower?
If the product is marked as waterproof, it may be suitable for use in the shower. For use in the bath, look for a specific rating such as IPX7 or IPX8. If the product is only water-resistant or splash-resistant, do not submerge it in water.
What does IPX7 mean?
IPX7 means the product is protected during short-term immersion in water according to the relevant standard. In practical terms, this usually means it is suitable for shower use and easier cleaning, but always follow the manufacturer’s instructions.
Are the materials safe?
Always check the product description. At Juicy.bg, we pay attention to materials such as body-safe silicone, medical-grade silicone, ABS plastic, glass, or stainless steel when confirmed by the manufacturer.
How should I store intimate products?
Store them separately in a dry, cool place. Ideally, use a storage pouch to protect the material from dust, contact with other products, and direct sunlight.
How do I choose an anal product?
Start with a smaller size, smooth shape, and a stable flared base. Use a generous amount of water-based lubricant or a dedicated anal lubricant. With anal products, comfort, size, and a safe base are especially important.
What should I choose as a gift?
The best gift options are discreet and versatile products such as massage oils, lubricants, compact vibrators, couples’ toys, or gift sets. If you are unsure, choose a product with an elegant design and neutral functionality.
Are the products suitable for couples?
Yes. We offer products for solo pleasure as well as intimate products for couples. Couples’ toys can add more closeness, variety, and shared sensation without replacing communication and personal comfort.
Can I get help choosing a product?
Yes. You can contact us by email, phone, or through the contact page. We will help you choose discreetly and without judgment, based on your experience, preferences, and budget.
